Plymouth Rock rolling out expanded AI SMS with insurtech - LeadCloud News
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Plymouth Rock rolling out expanded AI SMS with insurtech
13 May 2020

Plymouth Rock rolling out expanded AI SMS with insurtech

Hi Marley’s platform allows insurers to arrange nearly all aspects of the claim process using text messaging rather than through traditional phone calls and scheduled appointments. During the pilot program, more than 2,500 claims were handled, customer satisfaction ratings have improved, customers used fewer rentals days, and have paid lower operational fees. The Boston-based companies will now design and deploy text messaging across all customer and agent-facing interactions, from policy purchase, to service and renewal.

Read more here - https://www.dig-in.com/news/plymouth-rock-ai-sms-text-messaging-insurtech-hi-marley-claims-distribution-customer-service?position=editorial_1&campaignname=DIG_Daily_MorningBriefing-05072020&utm_source=newsletter&utm_medium=email&utm_campaign=DIG_Daily_MorningBriefing%2B%27-%27%2B05072020&bt_ee=iL05NQCp27WXRCh4ZQA%2BBJT2%2BuCWDbsevo4z8Xwwjhc2ndZGdkDjOz7WcT3iKiu9&bt_ts=1588845109931

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